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​​The Monumentalps Difference
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FAQ

BASICS

What is included in my trip?


There's a different set of included features depending on the type of tour. Please check out our One-Day and Multi-Day tour pages to find out more.




I can’t bring my own bike, may I rent one?


Of course! We work with different local suppliers depending on where we’re going. Let us know that you would like to rent a road bicycle and we will find a solution most suitable for you.




Can you help me with getting my own bike onto a plane?


We can try - easiest if you just book the flight with us too. We know what airlines, transfer airports etc. work best for bike transport and can adjust accordingly. This also enables us to include the CO2 offsetting right into your flight booking.




Can I do this on an e-bike?


In theory, yes. However, the Monumentalps experience is designed for road bikes only and the fact that we aim to earn the earn the full bragging rights :) But still: If you want to bring somebody along as part of your group who would prefer joining on an e-bike, then we can look into that.




When is the best time to plan a Monumentalps trip?


The passes we ride reach high altitudes. Just for perspective: Stelvio, the highest, paved mountain pass is at 2757 m or 9045 ft above sea level. Therefore most of the times the roads will be closed because of the snow and will only be accessible for a limited time per year. As a general rule of thumb one can say the high Alpine passes open sometime in June and close sometime in October. In our opinion the best period is July and August as well as September. That's because in July and August the weather is usually the most suitable and in September the summer holidays are over which means there will be little traffic. We are more than happy to make time frame suggestions depending on the trip you want to take.




What if the weather is bad for my booked tour?


Our tours happen outside, and while we prefer sunny weather ourselves, the Alps also have their own magic in less optimal weather. For multi-day tours it means that we will adapt our plans meaning we will find an alternative route. For one-day tours, you are free to cancel up to 24 hours before the start of the tour. If the weather is really bad, we would also contact you from our side to suggest alternatives.




How dangerous is it to ride the Alps?


Like any outdoor activity that contains traffic, riding the Alps on a bike is not risk-free. The biggest risks are the people riding "stronger" vehicles - meaning, car, busses and bikes. Please listen to the safety suggestions of our guides, and don’t take unnecessary risks. While we plan our trips to avoid traffic as best as we can, there will always be other road users. Please note that you must wear a suitable cycling helmet at all times, no exceptions. You are also responsible of taking care of your own insurance. Monumentalps does NOT cover any kind of personal insurance protection.




Why are you only offering private tours? Can I not join an existing group?


We only offer private tours. It enables us to provide the best possible experience to our guests. Especially on long and demanding climbs like the Alps, the performance levels and expectations differ immensly from person to person. This might lead to a lot of waiting for the faster riders. As such, we limit our tours to private tours, free to book for individuals or private groups of people. There's one exception, and these are our free supported social group rides, which happen about twice per year. More information on this will be on the website soon.





GUIDES

How strong are your guides? Will I be able to follow them?


Try them! But honestly - they are here to adapt to your riding and not the other way around :) We use a questionnaire prior to your ride with Monumentalps and/or riding data from Strava etc. to match you with the guides we think would be best suited. If you have any specific requests as per the guides, please let us know in our pre-ride onboarding process.




Who picks the guide for my trip?


We use your provided information to match you with the guide we deem best. You are welcome to tell us your preferences, too. Women only options are available.




Who are your guides?


Local and amazing people only :) Refer to our guides page to find out a little more about everbody.





ACCOMODATION & HOSPITALITY

What kind of hotels will we be staying in?


For our multi-day tours, by default we are aiming for nice, authentic and sustainable hotels that we are certain you will like. But because every tour is planned individually anyway, we can also adapt to your requests - if you want to splash out to stay in The Chedi, for instance. Just let us know while we fine-tune your tour.




I have special dietary requirements - can these be considered?


We love this question, as it is an opportunity to point to our values. The answer is YES. We know about the dietary requirements a lot of our guests have, and it will be no problem to meet them. For instance, we carefully select our accommodation partners in regards to their capability with a vegetarian or vegan diet. Just let us know while we plan your tour.





PAYMENT, CANCELATION & REFUNDS

When do I need to pay?


For one-day tours, payment is due upon booking, but can be cancelled and refunded up to 24 hours before the start of the tour. For multi-day tours, payment is due in instalments, usually with a non-refundable deposit upon booking that covers our work of planning the tour, and then the rest of the amount shortly before the tour starts. We will let you know the specifics while we plan your tour.




What is your cancellation policy?


For one-day tours, payment is due upon booking, but can be cancelled and refunded up to 24 hours before the start of the tour. For multi-day tours, payment is due in instalments, usually with a non-refundable deposit upon booking that covers our work of planning the tour, and then the rest of the amount shortly before the tour starts. Multi-Day tours are cancellable up to 72 hours before the tour starts, except for the non-refundable deposit mentioned above.